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ITIL

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ITIL® Foundation is the most widely acknowledged entry-level ITIL certification for IT professionals. Today’s IT departments need qualified experts who can deliver effective IT services. This training will show you the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity. And remember, ITIL certified professionals earn 40% more than their non-certified peers.

  • Service Management: It is a set of specialized capabilities for delivering value to customers in the form of services.
  • Service Assets: Service Assets or assets refer to the ‘resources’ and ‘capabilities’ which a Service Provider must allocate in order to offer a service.
  • Value, Utility and Warranty: The value of a service consists of two components: utility and warranty. Services must offer both utility and warranty in order to have value. Utility, also called ‘fitness for purpose’, refers to the ability of the service to remove constraints or increase the performance of the customer. Warranty, also called ‘fitness for use’ is the ability of the service to operate reliably.
  • Processes: Processes are structured sets of activities designed to achieve a specific objective. The four basic characteristics of processes are:

a. They transform inputs into outputs
b. They deliver results to a specific customer or stakeholder
c. They are measurable

    • Service Management: It is a set of specialized capabilities for delivering value to customers in the form of services.
    • Service Assets: Service Assets or assets refer to the ‘resources’ and ‘capabilities’ which a Service Provider must allocate in order to offer a service.
    • Value, Utility and Warranty: The value of a service consists of two components: utility and warranty. Services must offer both utility and warranty in order to have value. Utility, also called ‘fitness for purpose’, refers to the ability of the service to remove constraints or increase the performance of the customer. Warranty, also called ‘fitness for use’ is the ability of the service to operate reliably.
    • Processes: Processes are structured sets of activities designed to achieve a specific objective. The four basic characteristics of processes are:

    a. They transform inputs into outputs
    b. They deliver results to a specific customer or stakeholder
    c. They are measurable

Comments

Greg Christman

Excellent course!

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Comments

Lora Ekram

Excellent course!

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Comments

Mike Jones

Excellent course!

Rimply dummy text of the printinwhen an unknown printer took eype and scramb relofeletog and typesetting industry. Lorem

Comments

Greg Christman

Excellent course!

Rimply dummy text of the printinwhen an unknown printer took eype and scramb relofeletog and typesetting industry. Lorem

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